24/7 on site Technical Support

Our Technical Support, present on site all year round 24/7, supervises, administers and keeps your platform and network in operational condition. Unlike normal restrictions and automatic response e-mails, our Agarik Technical Support is available at any time by telephone and by e-mail. We also undertake that this service will be provided on site by one of the members of the technical team, 24/7, all year round. Available and responsive, our support teams are also highly recognised for their capacity to respond to you and assist you personally in all your urgent requests.

Level of support

All processes linked to the operation of the service are based on Agarik Technical Support . This is present on site 24/7 and covers operation from level 1 to level 3.

For greater flexibility we offer three levels of support :

  • 10H00 – 18H00
    Included as standard in all Agarik offers
    Timetables: 10H00 – 18H00 – from Monday to Friday
  • 08H00 – 20H00
    Timetables: 08H00 – 20H00 – from Monday to Saturday
  • 24/7
    Guaranteed and continuous service
    Timetables: 24/7 + holidays

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