Outsourcing Services, associated with Monitoring services and Managed Services (Managed Services PREMIUM), an optimal level of security, consequently makes it possible to efficiently focus on your core business.
> Dedicated project manager
- Unique client-dedicated contact
- Implementation and commissioning of the infrastructure
- Management of Maintenance in Operational Condition (MOC)
- Technical Support
- Global project monitoring
- Identification of risks and necessary upgrades
- Monthly steering committee
> Multiste Backup
- Implementation of secure and customized backup
- Professional backup solution (Brightstore - CA)
- Full weekly backup to tape (LTO)
- 5-week tape rotation scheme
- Off-site tape storage
- Daily incremental backup to disks
- Restoration on demand
> Client Application Monitoring
- Monitoring of client business applications
- Pro-active incident detection
- Response in less than 15 minutes
- Incidents recorded in dedicated database
- Rigorous escalation procedure
- Technician’s assistance report available online
> Reports
- Monthly operating reports
- Comprehensive and detailed statement of assistance provided
- Technical advice (adaptatibility, scalability, etc.)
- Tickets exchanged with support
> Mini DBA
- Database installation / configuration
- Index creation
- Monitoring
> Managed Services
- Advice, applications and monitoring of security policies
- Reliable and objective system security audits
- Hosted system and application security patch updates
- Security upgrades
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