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Agarik’s Managed Services has developed to become Managed Services PREMIUM, a level of service that now integrates a security audits solution for your platforms.
Agarik’s Managed Services still includes the monitoring and administration of your systems and networks, Maintenance in Operational Condition (MOC) of your platforms, and access to Agarik technical support 24 hours a day, 7 days a week.
> Monitoring
- Hardware
- Network
- System and application (host application layer)
- Web servers
> Network and System Administration
- Web & Email servers
- Operating systems
- DNS
> Maintenance in Operation Condition (MOC)
The Maintenance in Operational Condition (MOC) service is a set of preventive and corrective maintenance operations that ensures the optimal operating status of your platform. This service is provided by our teams of experts 24 hours a day, 7 days a week. The MOC service incorporates procedures specific to each client and architecture within the scope of a Third Party Maintenance Operating agreement.
> Technical Support available 24/7
- Operational and available 24/7
- System administration
- Access to technical support via e-mail or telephone
- Direct access to administrators
- E-mail response in under 30 min
- Management of load increases
- Remote hands (physical assistance of a technician on-site)
- Updates on request
> Security audits
For your security audits, AGARIK has chosen QualysGuard™, an application published by the principal supplier of on demand Vulnerability Management and policy compliance solutions.
QualysGuard™ is an online automated, scalable, and low-cost vulnerability audit service used to assess the upstream and downstream security risks of "firewalls". The tool implements advanced detection techniques to assess possible security breaches of your network and proposes corrective solutions before any piracy. Qualys depends on a database that references multiple attack scenarios observed throughout the world in real time.
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